In today’s highly competitive telecom industry, there are abundant opportunities. Service providers must prioritize exceptional customer experience, offering singular customer service, reliable connectivity, and innovative solutions to build and retain a loyal customer base, ultimately driving profitability. Innovation becomes a crucial factor in this dynamic landscape, allowing companies to gain a competitive edge. Given rapid technological advancements and evolving customer preferences, staying relevant is essential. Innovation can manifest in various ways, from developing new products/services to improving existing ones and leveraging technologies like automation and AI. At Quarks, we employ our “Thinking Breakthroughs” framework to collaborate with telecom providers, aiding them in digital business transformation. Our design thinking approach, coupled with a product mindset, unlocks substantial value, consistently delivering a high return on investment (RoI).
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Utilizing our innovative "Thinking Breakthroughs" framework, we assist in determining the optimal solution mix, implementing the right technology, and deploying end-to-end solutions to enhance digital resilience. Serving as the systems integrator, we enable service providers to extend their offerings beyond connectivity for enterprise.
In a multi-vendor network environment, self-diagnosing and self-healing are essential for operational efficiency. With our AIOps and digital transformation focus, we ensure a predictive and always-available network, fostering operational excellence.
Our design thinking, rooted in a product mindset, drives innovation through a unique framework: identifying breakthrough tracks, creating a roadmap for high-value functionality, prioritizing and finalizing use cases, and implementing a rapid prototyping approach for the proof of value. This streamlined process ensures tangible and impactful results.
Deep customer satisfaction drives high retention, crucial for service providers' profitability. We specialize in designing intuitive interfaces, marketplaces, analytics, and 360-degree customer experience solutions, ensuring consistently high RoI for leading providers.
The client is a US based renowned provider of intelligent business communication apps and infrastructure for telecommunications and healthcare verticals. Headquartered in Silicon Valley with development and support offices spread across globe.
The client powers the next generation enterprise grade cloud and edge platform to handle complex AI and IOT use cases around smart ecosystem monetization for mobile network operators (MNO) around the world. This is a highly scalable, globally available platform that supports millions.
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