Location: Bangalore (office based)

Experience: 3-5 years

Shift - General Shift (9 am to 6 pm)

Primary skills: MS Office (Excel, Word), SFDC/Zendesk

APS Customer Retention and Accounts Specialist

Position Overview:

• We seek a proactive Customer Retention and Accounts Specialist to manage customer interactions, encourage

subscription purchases, and resolve outstanding overages.

• This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and

addressing account issues.

• You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and

account actions.

• This position is a contract term for 6 Months. It is an administrative position but not a management role.

Inside Sales Executive will be working with the Autodesk India, Bengaluru office.

Key Responsibilities:

Customer Engagement:

Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.

Order and Account Management:

Process orders promptly after the customer reaches out and sends purchase confirmation.

Coordinate account suspensions for non-response as needed, ensuring proper documentation.

Follow-Up Tracking and Reporting:

Maintain detailed records of follow-ups and interactions.

Generate reports on:

Number of follow-ups conducted.

Conversion rates from trials to purchases.

Accounts suspended due to non-response.

Qualifications and Skills:

• Preferrably from Science Background.

• Problem Solving ability.

• Experience in customer service.

• Strong communication and negotiation skills.

• Proficiency with CRM systems.

• This requires advanced knowledge of Microsoft Excel software

• This requires basic knowledge of Microsoft Word.

• Analytical skills to track performance metrics and improve processes.

• Organized and detail-oriented with the ability to meet deadlines.